The easiest method to enter a helpdesk ticket is to send an email to helpdesk@loganelmschools.com. In the email, explain the problem and provide any error messages if applicable. Please do not use general messages such as “computer not working”. If your computer will not power on, please state “computer will not power on.” The helpdesk checks the email account every 120 seconds and processes the ticket. It generates an email which is sent to the technology coordinator, technology technician and high school technology building contact.
If you wish to enter the helpdesk portal, click here. This portal is for high school/junior high teachers. You will need to use your network login and password, which uses the last name and first initial naming convention.
UPDATE: Another method is to call 740-478-9211. When you call the technology support phone number, you will hear a prompt to say your name. Say your name and wait for the next step. If you call during the hours of 6:30am to 3:00pm, my mobile phone will ring. If I am able to take the call, I may be able to help you with your problem or will enter a ticket. If I am unable to take the call or it is during my non-working hours, you will reach the voicemail greeting. Follow the instructions in the greeting. Voicemail messages are converted to text and are sent to my email address. I will receive the email message on my phone and I can forward it to the helpdesk.
This page was last modified on Wednesday, April 07, 2010 12:48 PM